Terms and Conditions

1. Introduction

Welcome to Zinvos.

These Terms and Conditions (“Terms”) govern your access to and use of the Zinvos website, mobile applications, event registration services, and related event management solutions (collectively referred to as the “Platform”).

Zinvos provides an integrated event technology platform that enables event organizers to manage registrations, ticketing, attendee communications, check-ins, access control, audience engagement, and other event-related activities.

By accessing or using Zinvos, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, you should discontinue using the Platform.

2. Definitions

For the purpose of these Terms:

“Zinvos,” “we,” “us,” or “our” refers to the operator of the Zinvos Platform.
“Platform” refers to the Zinvos website, mobile applications, registration portals, and associated services.
“User” refers to any individual or organization accessing or using the Platform.
“Event Organizer” refers to an individual, company, institution, or organization using Zinvos to manage an event.
“Attendee” refers to an individual registering for, participating in, or attending an event through the Platform.
“Services” refers to the event technology solutions and functionalities made available through Zinvos.

3. Eligibility and Account Registration

To access certain features of the Platform, users may be required to register an account or provide personal information.

By registering or using the Platform, you agree to:

Provide accurate, complete, and up-to-date information.
Maintain the confidentiality of your account credentials.
Use the Platform only for lawful purposes.
Notify Zinvos of any suspected unauthorized access to your account.
Accept responsibility for activities conducted through your account, except where such activities result from circumstances for which Zinvos is legally responsible.

Users below the age of 18 should use the Platform only with the consent and supervision of a parent or legal guardian, where required by applicable law.

We reserve the right to suspend or restrict accounts that violate these Terms, subject to applicable law.

4. Services Provided by Zinvos

Zinvos offers a range of event management solutions, which may include:

Event registration and ticketing through websites, mobile applications, and WhatsApp.
Attendee registration management and digital confirmations.
QR code-based event check-in and attendance tracking.
Badge generation and printing.
Category-based event and session access control.
Event schedules, speaker information, and announcements.
WhatsApp, email, SMS, and push notification communications.
Live polling, audience Q&A, feedback, and engagement activities.
Digital certificates and event-related documents.
AI-powered assistance for event information and attendee support.
Custom event technology solutions for organizers.

The availability of specific features may vary depending on the event, organizer requirements, subscription, or service agreement.

Zinvos may modify, improve, or discontinue certain features, subject to applicable contractual obligations.

5. Event Registration and Ticketing

Zinvos facilitates event registration and ticketing on behalf of event organizers.

When registering for an event:

Users must provide accurate registration information.
Registration may be subject to approval by the event organizer.
Ticket prices, categories, eligibility, and availability are determined by the event organizer.
Successful submission of a registration form does not necessarily guarantee admission unless registration has been confirmed.
Registration confirmations may be delivered through email, WhatsApp, SMS, or the Platform.
Event organizers may establish additional terms and conditions for their events.

Zinvos acts as an event technology service provider and is not automatically responsible for organizing, hosting, or conducting events listed on the Platform.

6. Payments, Refunds, and Cancellations

Certain events may require payment of registration fees or ticket charges.

Payment transactions may be processed through authorized third-party payment service providers.

Users acknowledge that:

Registration fees and ticket prices are established by event organizers.
Payment processing may be subject to the terms and conditions of the relevant payment provider.
Refund eligibility, cancellation policies, and ticket transfers are determined by the event organizer unless otherwise expressly stated.
Any applicable taxes or service charges will be communicated during the registration or checkout process.
Event-related refund requests should generally be directed to the respective event organizer.

Where Zinvos is expressly identified as the merchant or payment recipient, the applicable checkout terms and refund policy will govern its payment obligations.

Nothing in these Terms limits any refund or consumer rights available under applicable law.

7. Event Changes and Cancellations

Event organizers may modify event schedules, venues, speakers, programs, participation categories, or other event-related details.

Zinvos is not responsible for decisions made independently by event organizers, including:

Event postponement or cancellation.
Changes in venue or event timing.
Speaker or program modifications.
Changes to admission criteria.
Event service quality or delivery.

We make reasonable efforts to facilitate accurate communication of event information supplied by organizers but do not guarantee the accuracy of all third-party event content.

8. QR Codes, Tickets, and Access Control

Zinvos may generate digital tickets, registration confirmations, badges, or QR codes for event participation.

Users agree that:

QR codes and digital tickets must be used only for their intended purposes.
Tickets may be restricted to specific individuals, categories, sessions, or access areas.
Unauthorized duplication, manipulation, or fraudulent use of tickets is prohibited.
Event organizers may verify attendee identity and registration eligibility at entry points.
Access to restricted sessions or event areas may be limited according to the registration category.

Admission decisions remain subject to the event organizer’s policies and applicable law.

9. Communication Services

Zinvos may facilitate event-related communication through WhatsApp, email, SMS, mobile push notifications, and other supported channels.

These communications may include:

Registration confirmations and ticket details.
Event schedules and program updates.
Important event announcements.
Changes to venue, timing, or sessions.
Event participation instructions.
Feedback requests and certificate availability.
Promotional messages, where permitted by applicable law and user preferences.

By providing contact information, users acknowledge that it may be used for event-related communications in accordance with the applicable Privacy Policy and legal requirements.

Marketing communications will be subject to applicable consent and opt-out requirements.

Delivery of messages may depend on third-party communication providers, network availability, and user device settings.

10. Mobile Application Usage

The Zinvos mobile application allows attendees to access event information and related services.

Users agree not to:

Reverse engineer, modify, or attempt to compromise the application, except where permitted by law.
Use unauthorized methods to access restricted features or information.
Interfere with the application’s security or performance.
Distribute malicious software through the Platform.
Use the application for illegal or fraudulent purposes.

Application functionality may depend on operating system compatibility, internet connectivity, device permissions, and third-party services.

The application may also be subject to the applicable terms of Apple App Store or Google Play.

11. AI-Powered Assistance

Zinvos may offer AI-powered chat assistance to help users access event information, schedules, program details, and guidance on using the Platform.

Users acknowledge that:

AI-generated responses are provided for informational and support purposes.
Responses may occasionally contain inaccuracies or incomplete information.
Official event communications and organizer-confirmed information should be relied upon for critical decisions.
Users should avoid submitting unnecessary sensitive personal information through AI assistance features.

Zinvos may update or improve its AI assistance functionality to enhance service quality.

12. User Responsibilities and Acceptable Use

Users must use Zinvos responsibly and in compliance with applicable laws.

The following activities are prohibited:

Providing false or misleading registration information.
Attempting unauthorized access to another user’s account or data.
Uploading malicious content or interfering with Platform operations.
Using the Platform for fraudulent registrations or transactions.
Sending spam, abusive messages, or unauthorized promotional material.
Violating intellectual property rights.
Attempting to bypass ticket validation or event access restrictions.
Scraping, collecting, or misusing user information without authorization.
Using Zinvos services in any way that violates applicable laws or regulations.

Zinvos may investigate suspected misuse and take appropriate action, including restricting access where reasonably necessary.

13. Responsibilities of Event Organizers

Event organizers using Zinvos are responsible for:

Providing accurate event descriptions, schedules, and registration information.
Establishing appropriate event participation terms.
Managing event pricing, eligibility, refunds, and cancellation policies.
Obtaining necessary permissions, licenses, and approvals for their events.
Ensuring that attendee information is collected and used lawfully.
Obtaining necessary consent or other lawful authorization for attendee communications.
Ensuring that uploaded event materials do not infringe third-party rights.
Managing onsite operations and attendee safety.

Event organizers may be subject to separate commercial agreements governing their use of Zinvos services.

14. Privacy and Data Protection

We respect user privacy and are committed to handling personal information in accordance with our Privacy Policy and applicable data protection laws.

Depending on the services used, information processed through Zinvos may include:

Name and contact information.
Event registration details.
Organization or professional information.
Ticket and payment-related records.
Event attendance and check-in information.
Participation and engagement data.
Device and technical usage information.

Personal information may be processed to provide event registration services, facilitate communications, manage attendance, improve Platform functionality, and fulfill legitimate operational requirements, subject to applicable law.

For more information about the collection, use, storage, and sharing of personal information, please refer to our Privacy Policy.

15. Third-Party Services

Zinvos may integrate with third-party platforms and service providers, including:

WhatsApp and other messaging services.
Payment gateways.
Email and SMS service providers.
Apple App Store and Google Play.
Analytics, hosting, and cloud service providers.

Use of these services may be governed by their respective terms and privacy policies.

Zinvos is not responsible for third-party services or interruptions outside its reasonable control, except where liability arises under applicable law or an express agreement.

16. Intellectual Property Rights

All intellectual property associated with Zinvos, including its software, website design, branding, logos, interfaces, documentation, and proprietary technologies, is owned by Zinvos or its respective licensors.

Users may not reproduce, distribute, modify, sell, or commercially exploit such materials without prior written authorization, except as permitted by applicable law.

Event organizers retain ownership of their respective event logos, content, trademarks, and materials, subject to any permissions granted under their agreements with Zinvos.

17. Platform Availability and Maintenance

We aim to provide a reliable and secure event technology platform.

However, continuous or uninterrupted availability cannot be guaranteed.

Services may occasionally be affected by:

Scheduled maintenance and updates.
Technical failures or software issues.
Network or internet connectivity interruptions.
Third-party service outages.
Security incidents or circumstances beyond reasonable control.

We may perform maintenance or introduce updates to improve security, functionality, and performance.

Any specific service availability commitments made to event organizers will be governed by their respective service agreements.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the Zinvos Platform and Services are provided on an “as available” basis.

While we take reasonable measures to maintain accuracy, security, and reliability, we do not guarantee that:

The Platform will always operate without interruption.
Every feature will be free from errors.
Information supplied by third-party organizers will always be accurate or complete.
All third-party integrations will remain continuously available.

Nothing in this section excludes warranties or protections that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Zinvos will not be liable for indirect, incidental, special, or consequential losses arising from use of the Platform, except where such liability cannot lawfully be limited.

Zinvos is generally not responsible for losses resulting from:

Independent actions or omissions of event organizers.
Event cancellations, postponements, or changes.
Incorrect information submitted by users.
Unauthorized account access caused by a user’s failure to protect their credentials.
Third-party service interruptions beyond our reasonable control.

These limitations do not exclude liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or restricted.

Any additional limitations or commercial liability arrangements agreed with event organizers will be governed by their separate service agreements.

20. Suspension and Termination

Zinvos may suspend, restrict, or terminate access to the Platform where reasonably necessary, including cases involving:

Violation of these Terms and Conditions.
Fraudulent or unlawful activity.
Unauthorized access or security threats.
Misuse of Platform resources.
Legal or regulatory requirements.

Users may discontinue use of the Platform at any time.

Account deletion and personal data requests will be handled in accordance with our Privacy Policy, applicable law, and relevant data retention obligations.

21. Changes to Terms and Conditions

Zinvos reserves the right to update or modify these Terms to reflect changes in services, business practices, legal requirements, or Platform functionality.

Updated Terms will be published on the website with a revised effective date.

Where required by law, we will provide appropriate notice or obtain consent before material changes take effect.

Continued use of the Platform after updated Terms become effective constitutes acceptance of those changes, to the extent permitted by applicable law.

22. Governing Law and Dispute Resolution

These Terms shall be governed by the applicable laws of India.

Any disputes arising from the use of the Zinvos Platform shall first be addressed through reasonable efforts to resolve the matter amicably.

Where a dispute cannot be resolved, it shall be subject to the jurisdiction of the competent courts in [City, State, India], subject to applicable consumer protection laws and other mandatory legal requirements.

23. Contact Information

For questions, concerns, or requests relating to these Terms and Conditions, please contact:

Zinvos
Website: https://zinvos.com
Email: hello@sprdh.com
Business Address: [Registered Business Address]

Last Updated: 29 October 2026

By accessing or using Zinvos, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.